Information & Referral

Information and Referral Services: The 411 Seniors Center Society has an Information and Referral Support team who have a wealth of experience and knowledge addressing many issues and concerns relative to older adults and others, in our community. This is a free service; however, donations are greatly appreciated! These volunteers support clients on a variety of topics including but not limited to the following:

  • Seniors benefits (CPP, OAS, GIS, Disability Pension)
  • Completing applications for benefits
  • Referrals to legal advocates
  • Income Tax preparation*
  • Commissioner of Affadavits services*
  • Health issues, older LGBT issues, consumer protection, low-income community, and health services (Dental, Medical, etc.)
  • Government service referrals

* Please call ahead for schedule.


If you need to see an Information & Referral Support Volunteer, please drop in Monday to Friday from 9am to 3pm. This is a first come, first served service. For more information on these services please contact Monica, Membership/Support Coordinator, at or call 604.684.8171 (224).


If you require assistance in a language other than English, we have volunteers who speak: Punjabi, Spanish, Mandarin, Cantonese, Swedish and Dutch. To inquire when those volunteers are available, please call 604.684.8171 and ask our volunteer receptionist.